Collaboration solutions put every decision maker and information worker in your organization in contact with the people and resources they need, when they need them, regardless of the communication method or device they’re using. TekScape helps companies identify the collaboration solutions best suited to their needs, whether a hosted voice solution, an on-premise solution, or a combination that integrates cloud services with customized on-premise communications applications.
TekScape delivers what you need to enhance your communication and collaboration. Our process begins with an evaluation of the issues you are facing while keeping your company’s growth and objectives in mind. TekScape will design a seamless solution tailored to your needs, implement that solution, and manage and maintain your collaboration resources guaranteeing seamless and effective integration with your IT systems.
Aria, TekScape’s innovative hosted collaboration platform, is a customer-dedicated system that offers your organization an unparalleled and full-featured approach to hosted voice with minimal up-front costs and comprehensive ongoing support. Read more about Aria.
Aria is a dedicated and seamlessly engineered voice platform designed for customers who are looking for high availability and integration into their local network or cloud. Aria is a true hybrid model, a comprehensive TekScape-engineered and Cisco-validated design, that offers all of the rich features and reliability of an on-premise phone system with the flexibility of a hosted model.
Collaboration technology integrates a multitude of communication methods, devices and the corporate data network to streamline and optimize business processes. Organizations benefit from supporting channels such as telephony, IM, SMS, email and video. This eliminates device dependency and simplifies the challenges brought about by Bring Your Own Device (BYOD) technology and ends the complexities of managing diverse media protocols and communication methods. Workers gain productivity and take greater command of their tasks with collaboration efficiencies and effectiveness.
Collaboration provides new tools to become more productive and transforms the way people work and accomplish their goals. Individual workers and work groups gain productivity, complete projects more efficiently, and increase sales. Collaboration specifically focuses on the company's most important asset – their people – enhancing their access to and improving communication with other people and information resources.
TekScape’s Collaboration technology solutions are powered by Cisco, the industry leader in Unified Communications technology according to Gartner’s Magic Quadrant. TekScape’s seamless and effective delivery of these solutions facilitates communications integration and greater business productivity.
Cisco, Gartner’s Magic Quadrant industry leader in Collaboration technology, brings you Cisco Unified Communications Manager, an IP call processing platform and an intelligent voice messaging system. At the core of the CUCM is the foundation for advanced telephony services such as video, mobility, and presence-based capabilities that transparently integrate with Microsoft Exchange, Lotus Domino, and Novell GroupWise.
TekScape designs and implements contact center operations solutions building upon Cisco Unified Contact Center platform to enhance customer interaction and improve service agent efficiency and productivity. TekScape enables new customer interaction applications, improves reporting and analytics, and creates a better overall customer experience.
With device independence you empower your employees to work from virtually any device connected to the IP network or cloud to determine who is available. You can reach them by voice, IM, video chat; or with desktop and file sharing or conferencing. Collaboration no longer means you are tied to a specific device, which is especially critical if BYOD is the order of the day at your company.
Communications-Enabled Apps provide multiple forms of communication within the application itself, further improving efficiency of specific operations.
Video conferencing Simplifies meetings, reduces travel expense and creates a central platform for group discussion and decision making. Other forms of video interaction can include interactive training, e-learning and personalized IT support for remote employees.
TekScape builds on Cisco Collaboration technologies and integrates them with your existing IT infrastructure. If you've read about Collaboration and want to learn how TekScape can bring revolutionary Collaboration changes to your company ... please contact us.
